Frequently Asked Questions
Everything you need to know about your power solutions and orders.
Are your batteries authentic and tested?
Yes, we guarantee 100% authenticity on all our cells. We source directly from reputable manufacturers and perform in-house batch testing to ensure capacity and discharge rates meet safety standards.
What shipping methods do you use for lithium batteries?
Due to federal regulations, lithium batteries are classified as Class 9 Hazardous Materials. We ship via specialized ground services including UPS and FedEx to comply with all DOT and IATA safety requirements.
Do you offer bulk wholesale pricing?
Absolutely. We specialize in high-volume distribution. Tiered pricing is available on most product pages, and for large pallet-sized orders, you can contact our sales team for a custom quote.
What is your return policy on electronic components?
We accept returns within 30 days of purchase for items in their original, unused condition. Please note that for safety reasons, batteries that have been soldered or show signs of installation cannot be returned.
How should I store my batteries for long-term use?
For optimal longevity, store your lithium-ion batteries in a cool, dry place at approximately 3.6V to 3.7V (nominal charge). Avoid storing them at 100% capacity or in extreme temperatures for extended periods.
Do you provide MSDS and UN38.3 test reports?
Yes, we can provide Material Safety Data Sheets (MSDS) and UN38.3 compliance documentation upon request for commercial clients and shipping compliance needs.